News for 'Customer Service Points'

Vistara takes economy-light route to bring in new fliers

Vistara takes economy-light route to bring in new fliers

Rediff.com10 Sep 2018

'A growing segment wants to fly Vistara but may not be really ready to pay for certain products that come with a full-service carrier. That is a large segment and we can't ignore it,' says CEO Leslie Thng.

'Fuel at Doorstep' remains a distant dream for retail users

'Fuel at Doorstep' remains a distant dream for retail users

Rediff.com10 May 2018

The permission right now is for delivery only for stationary usage. This limits the service to those who operate units like diesel generation sets.

You will soon be able to withdraw cash from digital wallets

You will soon be able to withdraw cash from digital wallets

Rediff.com8 Apr 2021

The Reserve Bank of India (RBI) on Wednesday proposed to make interoperability mandatory for digital payments firms. It also allowed users to withdraw cash from e-wallets and fintech companies to process RTGS and NEFT transactions. The RBI expressed dissatisfaction over prepaid payment instruments' (PPIs') failure to migrate towards full-KYC (know your customer) PPIs, and therefore interoperability, even two years after guidelines were issued.

Why Modi chooses protectionism over pragmatism

Why Modi chooses protectionism over pragmatism

Rediff.com7 Oct 2020

'There can be no dispute over the adverse impact such a policy will surely have on India's manufacturing competitiveness,' notes A K Bhattacharya.

Policyholders prefer to buy insurance physically

Policyholders prefer to buy insurance physically

Rediff.com8 Jul 2019

The online channel has only been successful in making inroads in metro cities.

Why India's exports are likely to fly high in New Year

Why India's exports are likely to fly high in New Year

Rediff.com19 Dec 2021

After staging a strong recovery from COVID-induced slowdown in 2021, India's exports are likely to extend the growth story to the New Year also on increased demand in the global markets, boost in domestic manufacturing due to production-linked incentive schemes and implementation of some interim trade pacts. Expectations of positive growth in the country's exports are also backed up by the outlook of the World Trade Organisation (WTO) which predicts a 4.7 per cent expansion in the global merchandise trade volume in 2022. Exporters believe that the outbound shipments would cross $400 billion mark in this fiscal going by the current momentum and may reach $475 billion in 2022-23.

HDFC Bank: Recouping lost credit card share to be 'gradual'

HDFC Bank: Recouping lost credit card share to be 'gradual'

Rediff.com15 Mar 2022

While HDFC Bank has vowed to recoup its lost market share in the credit card segment in three to four quarters by aggressively sourcing new cards, brokerages believe it is a little hard to come by, given how competitive the landscape has become, with other players in the market becoming equally aggressive to gain market share. Kotak Institutional Equities in its report on Monday said, "We would like to believe that the recovery in market share is likely to be gradual, if any. "All the key players, including Axis Bank, are now willing to expand their credit card portfolios as they have tested quite well against Covid-19."

5G: Future of mobile communication

5G: Future of mobile communication

Rediff.com3 May 2019

Revenue decline has left the operators with little money to service their mostly 3G and partly 4G infrastructure leading to poor data and voice quality.

World is awash in capital, no better time to be an entrepreneur: Kumar Birla

World is awash in capital, no better time to be an entrepreneur: Kumar Birla

Rediff.com29 Jan 2022

A hallmark of some new businesses today is that they seek to use the brute force of capital, combined with smart technology and operations, to create new needs that you didn't even know existed, the chairman of Aditya Birla group said in a blog post on the trends for the new year.

Life is tough for India's gig workers

Life is tough for India's gig workers

Rediff.com13 Feb 2022

The recent protests by employees of Urban Company and the case of a a Zomato delivery executive who died in a road accident point to the severely straitened condition of gig workers during the ongoing Covid-19 pandemic. Budget 2021 had promised several measures to help the cause of gig economy workers, but most of them are yet to see the light of day. Even after a year, the country's gig workers continue to be without any social security cover or a minimum wage guarantee. "In Budget 2021, finance minister Nirmala Sitharaman had announced that the government is looking toward including migrant and gig workers for social security benefits," says Srinivas Kotni, managing partner, Lexport, a consulting firm. Parliament had passed the Code on Wages in 2019 and Code on Industrial Relations, Social Security and Occupational Safety, Health and Working Conditions in 2020.

For Harley-Davidson, Indian roads were always bumpy

For Harley-Davidson, Indian roads were always bumpy

Rediff.com13 Oct 2020

From being exorbitantly priced to facing stiff competition, Harley was always going to find it tough to crack a market like India, says Dhruv Munjal.

LIC has invested Rs 55,000 cr in equity market

LIC has invested Rs 55,000 cr in equity market

Rediff.com9 Dec 2020

'In FY21, as of October, LIC has booked a profit of Rs 18,800 crore through sale of equities.'

Sensex ends lower ahead of RBI policy call

Sensex ends lower ahead of RBI policy call

Rediff.com5 Dec 2017

The broader NSE Nifty too slipped by 9.50 points, or 0.09 per cent, to end at 10,118.25

Netflix to drop 25% traffic to ease telecom load

Netflix to drop 25% traffic to ease telecom load

Rediff.com24 Mar 2020

Companies like Amazon Prime Video are also temporarily lowering bit rates -- a measure of how much data is being transferred -- to ease pressure on telecom network infrastructure.

Who will buy Citi's consumer business?

Who will buy Citi's consumer business?

Rediff.com24 May 2021

The sale will be quicker if an Indian private bank buys it; it will take longer for regulatory clearances if a foreign bank or an NBFC buys it, points out Tamal Bandyopadhyay.

DeMo@1: Banks happy as digital activity picks up

DeMo@1: Banks happy as digital activity picks up

Rediff.com8 Nov 2017

While digitisation and automation have made internal processes more efficient, front-end products are being enhanced digitally through robotics, artificial intelligence and botchats.

'It is hard to decipher precisely why Paytm share price would go down'

'It is hard to decipher precisely why Paytm share price would go down'

Rediff.com30 Nov 2021

'I can tell shareholders we're going to be very responsible with our capital, we're going to be absolutely execution focused.'

Hero MotoCorp rides into used two-wheeler business

Hero MotoCorp rides into used two-wheeler business

Rediff.com17 Aug 2018

Hero Sure helps the customer get the best price for his vehicle on the basis of a transparent evaluation process.

Shrinking screens: Is cable TV dying in India?

Shrinking screens: Is cable TV dying in India?

Rediff.com28 Nov 2021

For years it has been evident that fibre and DTH would give tough competition to cable in India where regulatory overload has mutilated an already warped industry structure. OTT added fuel to the fire. From Rs 27,000 crore in 2010, cable's share of subscription revenues is now estimated at Rs 13,000 crore.

With Ambani upping the ante, Jio looks to dial disruption 2.0

With Ambani upping the ante, Jio looks to dial disruption 2.0

Rediff.com11 Sep 2020

Jio's global partnerships took shape this year when Jio Platforms, a 100 per cent subsidiary of Reliance Jio which has invested in various digital platforms, was able to woo a bevy of marquee investors: Facebook, Google, Qualcomm, Intel, and a numerous PE funds.

Another victim of Jio onslaught, Aircel is staring at a bleak future

Another victim of Jio onslaught, Aircel is staring at a bleak future

Rediff.com7 Mar 2018

Aircel executives said the company could offer value to big boys like Airtel or Jio as a low-end mobile services brand

Why can't you order online IN an Indian store?

Why can't you order online IN an Indian store?

Rediff.com11 Jul 2017

The new-age tech-savvy buyer is seeking new shopping experiences. They need to be engaged. Indian retailers are still playing catch up with these customers.

Apple to assemble iPhone 12 in India

Apple to assemble iPhone 12 in India

Rediff.com11 Mar 2021

Apple Inc is commencing assembly of its iPhone 12 model in the country, a move that is expected to help the US tech giant further consolidate its position in the burgeoning smartphone market in India. Apple has partnered with third-party manufacturers like Foxconn and Wistron to make some of its phones in India. These include iPhone SE, iPhone 10R and iPhone 11.

Booking train tickets online, buying petrol to become cheaper

Booking train tickets online, buying petrol to become cheaper

Rediff.com4 Mar 2016

The government is also considering mandating payments beyond a prescribed threshold only in card/digital mode.

The e-com draft policy still needs plenty of rewriting

The e-com draft policy still needs plenty of rewriting

Rediff.com10 Jul 2021

The proposed e-commerce rule book issued recently by the ministry of consumer affairs does not mention foreign companies or foreign direct investment (FDI) at any place, unlike most other government guidelines for the sector so far. That is a heartening development since the latest proposals could be fine-tuned as e-commerce policy.

Airtel takes a leaf out of Jio as telecom battle intensifies

Airtel takes a leaf out of Jio as telecom battle intensifies

Rediff.com13 Sep 2021

When, recently, Bharti Airtel announced a Rs 21,000 crore rights issue, analysts pointed out that its structure was similar to that of Reliance's issue in June 2020. One similarity is that shareholders in both companies have to pay only 25 per cent of the money on application. The rest is to be paid in two tranches. In Bharti Airtel's case, it is within 36 months; in Reliance Jio's, it is within 17 months.

The reinvention of Raymond

The reinvention of Raymond

Rediff.com2 Apr 2018

Change is being led by a transformation on the digital front. Pavan Lall reports.

Bots may soon replace human workers at client sites

Bots may soon replace human workers at client sites

Rediff.com5 Apr 2018

Experts, however, are of the opinion that a world manned mostly by bots is still some time away. Also, new jobs -- of bot builders and supervisors -- will emerge with time.

Do you use Fintechs? Read this please!

Do you use Fintechs? Read this please!

Rediff.com15 Jul 2020

Fintechs need to behave with responsibility and transparency. A lot of mis-selling has been happening. Other issues have been plaguing the fledgling industry -- high interest rates, even higher processing fees, harsh collection process and, most critically, data leakage leading to rampant frauds, points out Tamal Bandyopadhyay.

How Myntra plans to run India's biggest fashion sale

How Myntra plans to run India's biggest fashion sale

Rediff.com16 Jun 2020

The 12th edition of EORS will be held from June 19-22. There will be a dedicated central virtual war-room for tactical problem solving across all phases of the event. Shoppers across the country will have access to over 700,000 styles from over 3,000 fashion and lifestyle brands. Myntra is expecting 3 million people to shop from the safety of their homes.

Railways launch RuPay pre-paid debit card

Railways launch RuPay pre-paid debit card

Rediff.com24 Mar 2015

Railway passengers can book their tickets and do shopping using RuPay pre-paid debit cards.

Noose tightens around Chinese e-com firms evading duties

Noose tightens around Chinese e-com firms evading duties

Rediff.com19 Aug 2019

The government is looking to plug loopholes in the Indian customs law provision that allows tax exemptions for gifts up to Rs 5,000 and trade samples up to Rs 10,000 sent to India from abroad.

Telecom players offer free calling to users in Kashmir

Telecom players offer free calling to users in Kashmir

Rediff.com12 Sep 2014

Even as telecom services are being restored in Kashmir Valley, mobile operators are offering free calling facility in the region.

Hit by GST recovery notices and summons, industry calls for help

Hit by GST recovery notices and summons, industry calls for help

Rediff.com16 Sep 2021

With Goods and Services Tax (GST) officers under pressure to exceed the Rs 1-trillion collection mark per month, industry has faced a barrage of recovery notices and summons issued over the last one month across sectors, according to company executives. Industry bodies have claimed harassment by field officers, blocking of input tax credit, cancellation of GST registration, threats of arrest and steep penalties, impacting their working capital and operations. Company executives pointed at an atmosphere of apprehension and fear due to such notices and summons.

After cash pain, some cashless gain

After cash pain, some cashless gain

Rediff.com12 Dec 2016

Ways on how consumers can maximise benefits.

Covid-19 crisis: $30-billion headache for IT companies

Covid-19 crisis: $30-billion headache for IT companies

Rediff.com26 Jun 2020

According to outsourcing advisors and experts, while almost half of the deals are likely to see delay, the others are expected to be renewed at a lower price as enterprises ask for discounts in roll-over contracts.

ICICI Lombard to use AI in processing insurance claims quickly

ICICI Lombard to use AI in processing insurance claims quickly

Rediff.com19 Sep 2018

The artificial intelligence-based system aims to authorise cashless claims within 60-90 seconds and bring the turnaround time for investigations down to a one day, or even a few hours.

'Make in India for India and the world'

'Make in India for India and the world'

Rediff.com19 Mar 2021

'With nearly double the market share of our nearest competitor, we are shaping the digital transformation journey of close to 1,000 clients in India.'

What is drowned out in all the euphoria over India Post banks

What is drowned out in all the euphoria over India Post banks

Rediff.com7 Sep 2018

Key questions remain about the operational and financial viability of a completely paperless bank such as India Post, says Mayank Jain.

Why has Subhash Chandra invested in a bus start-up?

Why has Subhash Chandra invested in a bus start-up?

Rediff.com10 Oct 2018

Mass mobility in India is in a race when the light turns from yellow to green. Just that this moment has lasted three years. The renewed enthusiasm, however, indicates that the lights may finally be about to change, says Patanjali Pahwa.